Twisted Roots is a homegrown brand, creating versatile, modest fashion with contemporary silhouettes and impeccable attention to detail.
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FAQ | TWISTED ROOTS
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FAQ

Twisted Roots

Frequently Asked Questions

Your questions answered.
HOW LONG DOES DELIVERY TAKE?

We conduct deliveries specifically to any location within the UAE.

The estimated time duration for the shipment to reach the customer is 3 days from the time of purchase.

Delivery charge is AED 30

We can also deliver outside the UAE if required, however, the delivery charge may vary.

CAN I REFUND MY ITEM?

We accept refunds within 7 days of receipt. We can only accept refunds of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees to return the product are non-refundable.

CAN I RETURN MY ITEM?

The expected time span for reporting an item/goods order to be returned is 14 days from the time of purchase.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging.

WHAT IF I NEED TO CANCEL MY ORDER?

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

WHAT PAYMENT METHOD CAN I USE?

We accept payments online using Visa and MasterCard credit/debit card in AED.

We also accept cash on delivery.

WHAT DOES YOUR AT HOME SERVICE INCLUDE?

We can provide home service which includes bringing the requested collections right to your door.

This can include specific sizes and styles for you to try.

Just contact us and we will organise the rest.